I can't sign in
Common causes and fixes, including password reset and one-time-code login.
Almost every sign-in problem comes down to one of four things. Work down this list and you'll usually be back in within a minute.
Try these, in order
-
Check the email address
Use the address you originally signed up with. A newer work or personal address will not find the account, and neither will a typo.
-
Sign in with a one-time code instead
This sidesteps the password entirely. Choose to have a code emailed to you, then type in the six digits. If the code arrives, your account exists and your email address is right.
-
Reset your password
If you would rather keep using a password, request a reset link and set a new one.
-
Make sure you are on the right studio
If you can sign in but nothing looks familiar, you may be looking at a different studio. Switch back to TPILATES from the Studio tab.
Specific messages
“Invalid credentials”
The email and password do not match an account. Try a one-time code — if that works, reset the password.
The code says expired or invalid
Codes last 10 minutes and allow three attempts. Request a fresh one and enter it carefully.
No email arrives at all
Check junk, confirm the address, and wait a minute before asking again. If nothing comes, the account may be under a different address — ask us.
You signed up but cannot get in
Try the reset link. If your account was created with a one-time code, you may never have set a password at all.
Log in
TPILATES
Invalid credentials. Check your email and password.
Forgot password?
